How Virtual Phone Numbers Transform Business Calls in India: Your Complete Guide

Virtual phone numbers in India play a revolutionary role in transforming business communication. Virtual Indian number is a cloud-based communication solution that attends to all inbound and outbound calls. Virtual call solutions have replaced desk phones as it is beneficial for the business and customers in multiple ways. A virtual phone number in India is a telephonic number without any physical existence that encourages business for seamless communication with any part of the globe. Businesses in India have been growing users of virtual Indian numbers which helps them to grow irrespective of the size of the business.

Virtual phone number India comes with the following features:

1.  Automated call recording and routing: With a virtual call number solution, any business can automatically route and record all calls. It reduces call wait time and offers immediate resolution to the customers. A business can also offer more quality time to the agents and reduce the manual work of call transfers and records. The automatic call recording supports the business in maintaining rich cloud-based data of all call details. On the other hand, with automated routing the wait time is reduced and immediate solution is ensured. 
2. 24×7 support: A virtual mobile number in India can be used at any given time of the day as they offer round-the-clock service for customer communication. It helps businesses to expand their services in and around the globe as customers can reach the business with differences in time zones and yet avail needed services. Calls can be easily routed to the agents available and also to experts for specific concerns. Thus, a virtual Indian number can help a business in India to easily expand and get more customers while reducing barriers to communication. It increases customer engagement and satisfaction rates.  
3. Multi-lingual support: A business with multi-lingual support helps in drawing more customers. It helps customers from any language background the use connect with the business with ease. Virtual mobile number India providers can offer different language options under different packages. As virtual phone number providers may target different industries and different audiences, the options might be different.  This option benefits a business to make services more inclusive and accessible. Customers get the liberty to communicate in any language of their choice. It helps in better interaction and results in satisfied customer engagement. It leaves no room for miscommunication and non-communication. It also supports customers from any part of the world with no barrier to language.
4. Easy portability and integration: A virtual call number for business is preferred as it offers easy portability. A business can shift offices, or launch a new office in any geographical location that includes both regional and international; it can easily use the same virtual number.  It does not affect the functioning based on the mode of communication. Thus, it is also economical; that saves time as well as money. With integration, a business can gain maximum benefits by offering quality service delivery. Thus, a virtual call number is a one-in solution for a business. 
5. Concurrent calls: With a virtual mobile number in India a business can attend concurrent calls that help a business to reach more customers in a very short time. Concurrent call allows attending multiple calls simultaneously reduce call traffic and also offer quality communication. Virtual Indian number service for small businesses helps to attend calls simultaneously with fewer human resources. It ensures quality and uninterrupted communication that ensures customer satisfaction. It can handle any number of calls and also help the business to grow without any worry of engaging more human resources or economic investment.
6. Real-time data insight: A business can gain real-time data insight for every call. With actionable data insights on call performance, the call logs can be enhanced through customer engagement to gauge the performance of the agents. Real-time data insights support a business to identify patterns and issues that can be worked upon. The findings can also be used for training agents for better service delivery and resolutions.  
7. Customized service: Virtual call numbers allow customized solutions with quick deployment on the cloud.  This is beneficial for both, the customers and the agents. It reduces customer’s wait time, as they can easily reach to avail their specific service of the business. Meanwhile, it is less time-consuming for the agent as well.